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Terms and Conditions
Last Updated: October 2026
Please read these Terms & Conditions carefully before using online-uaevisa.com or purchasing any of our services. By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Us
online-uaevisa.com is a website operated by N&N International.
We provide independent private UAE visa assistance and document assistance services to travelers. Our services are intended to help customers understand applicable requirements, prepare the required documents, complete application forms, submit applications where applicable, and receive assistance and updates during the application process.
N&N International and online-uaevisa.com are independent private service providers and are not affiliated with, endorsed by, sponsored by, or part of the UAE Government or any UAE immigration authority.
2. Acceptance of Terms
By accessing or using online-uaevisa.com, submitting an application, or purchasing any service from us, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, you should not use our website or services.
These Terms & Conditions apply to all customers and users of our website and services.
3. Our Role
online-uaevisa.com provides independent assistance in connection with UAE visa applications.
Depending on the service selected, our assistance may include:
We do not have authority to approve, reject, issue, cancel, or modify a UAE visa.
The final decision regarding a visa application is made solely by the relevant UAE authorities.
4. Visa Approval
We do not guarantee visa approval.
All applications are subject to applicable UAE immigration rules, eligibility requirements, document requirements, security checks, and the decision of the relevant authorities.
Payment for our services does not guarantee that a visa will be approved or issued.
An application may be approved, refused, delayed, cancelled, or subject to additional requirements at the discretion of the relevant authorities.
5. Customer Eligibility and Responsibilities
Customers using our services must provide accurate, complete, current, and genuine information.
Customers are responsible for:
Customers are responsible for any consequences arising from incorrect, incomplete, misleading, expired, or fraudulent information or documents provided by them.
6. Documents and Additional Requirements
Customers must provide clear, valid, and usable copies of all documents required for their selected service.
We may review documents for application preparation and assistance purposes. Such review does not constitute official approval or confirmation that the relevant UAE authorities will accept the documents.
The relevant authorities may request additional documents or information at any stage of the application process.
If additional documents or information are requested, customers should provide them as soon as reasonably possible to avoid unnecessary delays.
Failure to provide requested information or documents may result in delays, cancellation, or rejection of an application.
7. Processing Times
Any processing time displayed on our website or communicated by our team is an estimated processing time, unless specifically stated otherwise.
Processing times may vary due to:
We do not guarantee completion of an application within a specific timeframe unless expressly stated for a particular service.
Delays caused by government authorities or circumstances outside our reasonable control do not automatically qualify for a refund.
8. Service Fees, Payments and Refunds
The applicable price for the selected service will be displayed during the application or payment process.
Depending on the selected service, the amount paid may include our private assistance/service fee and applicable government or third-party charges.
Our private service fees are separate from the decisions and charges of the relevant UAE authorities.
Prices and service charges may change from time to time. The price applicable to an order will normally be the price displayed when the customer completes payment.
Payments should be made only through the official payment methods provided on online-uaevisa.com.
Customers should not transfer money to personal or unofficial accounts claiming to represent online-uaevisa.com or N&N International.
We are not responsible for payments voluntarily made to unauthorized third parties.
By making a payment, the customer confirms that they are authorized to make the payment and that they have reviewed the selected service and agreed to these Terms & Conditions.
If a customer requests cancellation before we have started providing the requested service, eligibility for a refund will depend on whether any administrative work, document review, application preparation, or other service activity has already been completed.
Where a refund is applicable, it may be subject to deductions for services already provided or costs already incurred.
Once we have started processing an application, reviewing documents, preparing an application, or performing other administrative work, the applicable private service/assistance fee may become non-refundable.
Once an application has been submitted to the relevant authority or processing partner, the private service/assistance fee is generally non-refundable, regardless of whether the application is subsequently approved, refused, delayed, cancelled, or withdrawn.
If a visa application is refused or rejected by the relevant authority, the private service fee is generally non-refundable unless a specific refund or visa refusal coverage option was expressly offered and purchased for that application.
Visa approval or rejection is solely determined by the relevant authorities.
A refund may not be available where an application cannot be processed or is adversely affected because the customer provided:
Government fees, immigration charges, payment processing charges, or other third-party charges may be subject to the rules of the relevant authority or service provider and may not be refundable.
If a visa has been issued but the customer does not travel, changes their travel plans, or no longer requires the visa, the unused visa does not automatically qualify for a refund.
A delay caused by government authorities, immigration checks, security checks, additional document requests, technical issues, or circumstances outside our reasonable control does not automatically qualify for a refund.
Where a refund is approved, it will normally be processed through the original payment method used by the customer, subject to applicable payment-provider processing times and any permitted deductions.
9. Visa Refusal or Rejection
A visa application may be refused or rejected for reasons determined by the relevant UAE authorities.
We are not responsible for the reasons or decisions of the relevant authorities.
Where an application is refused, the customer may be required to submit a new application or provide additional information, subject to the applicable requirements.
Payment for our assistance service does not guarantee approval of a future application.
10. Visa Validity and Immigration Compliance
Once a visa has been issued, the customer is responsible for understanding and complying with the conditions of that visa.
Customers are responsible for:
Any fines, penalties, or other immigration consequences resulting from an overstay or violation of UAE immigration rules are the responsibility of the customer.
online-uaevisa.com does not monitor or control a customer's immigration status after the visa has been issued.
11. Website Information
We make reasonable efforts to keep the information published on online-uaevisa.com accurate and up to date.
However, UAE immigration requirements, eligibility criteria, fees, processing procedures, and documentation requirements may change from time to time.
Information published on our website is provided for general guidance and should not be considered a guarantee that an application will be approved.
Where requirements change, the applicable requirements of the relevant authorities will take precedence.
12. Limitation of Liability
To the extent permitted by applicable law, N&N International and online-uaevisa.com will not be responsible for losses, delays, expenses, or consequences arising from matters outside our reasonable control, including:
Our responsibility is limited to providing the assistance services selected and paid for by the customer.
13. Privacy and Personal Information
To provide our services, we may collect personal, passport, travel, and other information or documents required for the customer's application.
Customers agree to provide the information necessary for processing their application and related services.
We may use customer information for purposes related to:
Customers should not provide information that is not required for their application or requested service.
14. Website Use
Customers agree to use this website only for lawful purposes.
Customers must not:
We reserve the right to refuse or suspend services where we reasonably believe that the website or our services are being misused.
15. Intellectual Property Rights
Unless otherwise stated, the content available on online-uaevisa.com, including text, graphics, logos, designs, images, website layout, and other materials, is owned by or licensed to N&N International.
Website content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
16. Disclaimers
Our website and services are provided for general information and assistance purposes.
We make reasonable efforts to provide accurate information; however, we do not guarantee that all information on the website will always be complete, current, or free from errors.
Visa requirements and immigration procedures may change without prior notice.
We are not responsible for information or services provided by third-party websites or external service providers that may be linked to or referenced on our website.
17. Amendments to These Terms
N&N International reserves the right to update or amend these Terms & Conditions from time to time.
Any updated Terms & Conditions will be published on this page with the relevant Last Updated date.
Your continued use of our website or services after updated terms are published constitutes acceptance of the revised Terms & Conditions.
18. Force Majeure
We will not be responsible for delays, interruptions, cancellations, or inability to provide services resulting from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
In such circumstances, we will make reasonable efforts to communicate relevant information to affected customers.
19. Indemnification
To the extent permitted by applicable law, customers agree to indemnify and hold harmless N&N International, online-uaevisa.com, and their respective employees, representatives, and service providers from claims, liabilities, losses, damages, or expenses arising from:
20. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the India.
Any dispute, claim, or matter arising out of or in connection with these Terms & Conditions or the services provided through online-uaevisa.com shall be subject to the laws of the India and the jurisdiction of the courts of the india.
21. Fraudulent Activities, Fake Calls and Phishing
N&N International and online-uaevisa.com do not authorize individuals or third parties to impersonate our company or representatives for the purpose of collecting customer information or payments.
Customers should be cautious of:
Customers should use only the official contact and payment channels provided on online-uaevisa.com.
We reserve the right to take appropriate action against fraudulent or unauthorized use of our name, website, brand, or services.
22. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact us using the details below:
Important Notice
We are a private travel assistance service helping individuals and businesses with UAE travel authorization applications for short-term stays. A service fee applies for our professional assistance and application support. We are not affiliated with or endorsed by the UAE Government or any government authority.